Mark Saunders

Oversee IT operations by supervising IT systems and staff. Develop, manage, and track the IT department's budget. Assess operating costs, productivity levels, upgrade requirements, and other metrics / needs. Oversee security of systems, networks, and enterprise information. Develop and maintain relationships with external IT vendors and software providers.

Work with senior management in the studio to identify business and technology needs and to optimise the use of production systems and software.

• Defining the technical strategy & architecting system solutions.
• Developing pipelines, tools, and systems. Establishing standards and procedures
• Evaluating new technology and tools for innovation and development
• Assessing technical risk / identifying weak systems
• Liaising with crew members to understand technical issues
• Delegating tasks to the correct people
• Network Management
• Linux / Windows Server Management
• Back-up creation, management, and reporting

As a Senior Technical Engineer, my main role within the organisation was to maintain and monitor computer systems and networks. This consisted of assessing hardware, software and network related issues and to provide a solution by performing on-site / remote troubleshooting, diagnostic evaluations and routine inspections on equipment and components covered under a Service Level Agreement (SLA).

As a Field Services Engineer, my main role was to visit company sites in order to troubleshoot and resolve server, network and end user issues. This consistded of assessing hardware, software and network related issues and to provide a solution by performing on-site / remote troubleshooting, diagnostic evaluations and routine inspections on equipment and components covered under a Service Level Agreement (SLA).

I worked as a freelance Full Stack Developer. My main work was front-end and back-end development. I incorporated many different skills to create services for my clients. Apart from the technical side of the job, I marketed my services to potential customers. This gave me a greater insight into business strategy.

Responsibilities:

• IT support & online services support.
• Logging any contact with clients on a CRM system.
• Logging technical faults via a ticketing system.
• Liaising between different departments within the organisation.
• Project management for the roll out of new applications.
• Developing applications/ scripts to assist staff members.
• Testing, development & implementing new software.
• Troubleshooting & debugging.

Helpdesk / On Site Engineer, Technical Support, Genesis On-Site / Helpdesk Engineer, Corvil Engineer & Workshop Technician

Responsibilities:

• Troubleshooting, resolving problems both remotely and on site.
• Installing & configuring servers, switches, routers & firewalls.
• Maintaining & monitoring Remote Systems Server Backups.
• Desktop/ Mobile support for Windows, Mac, Linux, Android & iOS Operating Systems.
• Inputting & updating CRM database.
• Installation, maintenance and support of EPOS systems.
• Building and testing high performance, low latency servers used within financial institutions.
• Installing and configuring Windows / Linux server operating systems.
• Maintaining, repairing and managing IT equipment of all kinds.
• Liaising with suppliers in relation to warranty, and organising delivery of replacement equipment / parts.

I am currently studying for a MBA with Heriot-Watt University.

References will be provided upon request